Refund policy

RETURNS & REFUNDS

We roast to order, in small batches, and we want the coffee to be good when it reaches you. If something isn't right, tell us.

The short version
You have 14 days from the day your order arrives to change your mind. Coffee has to come back sealed, once a jar or bag is opened, we can't take it back. If we got something wrong, we'll make it right and cover the postage.

Why sealed only
Coffee is food. Once the seal is broken we have no way of knowing how it's been stored, and we won't resell it to someone else. So we can only accept bags that are unopened, with the seal intact, in their original packaging. This is also what Norwegian consumer law allows us to do with sealed foodstuffs.

How to send something back
Email us at hello@wildcall.coffee within 14 days of your order arriving. Tell us your order number and what you'd like to return.

We'll reply with instructions on how and where to send it. Please wait for those instructions, parcels that turn up unannounced can't be accepted, since we won't know whose they are.

Return postage is paid by you, unless the fault is ours.

Send returns to:
Wild Call Coffee AS
Rundhaugveien 2
0495 Oslo
Norway

If something's wrong with your order. 

Open the box when it arrives and have a look. If a bag is damaged, the seal is broken in transit, or we've sent you the wrong coffee, email hello@wildcall.coffee and we'll sort it out. In those cases we cover the return postage and you get a replacement or a full refund, your choice.

What we can't take back
- Coffee where the seal has been broken
- Other perishable goods
- Gift cards
- Anything made to order or personalised for you
- Sale items

If you're unsure about a specific item, just ask.

Swapping one coffee for another
The quickest route is to return the bag you have, and once we've accepted the return, place a new order for the one you want.

Refunds
We'll email you once your return has arrived and we've had a look at it, and let you know either way.

If it's approved, the money goes back to the card or account you paid with, within 10 business days. Banks then take their own time on top of that, which is out of our hands.

If it's been more than 15 business days since we told you your refund was approved and you still haven't seen it, email us at hello@wildcall.coffee and we'll chase it.

Questions
hello@wildcall.coffee
+47 401 78 463

Wild Call Coffee AS · Org. no. 936 142 990
Rundhaugveien 2, 0495 Oslo, Norway